Frequently asked questions
1. What is the procedure for ordering and paying for legal services?
Basically, the client turns to a specialist with a request to provide a service, if possible (time, qualification) by the specialist to provide this service is determined by the fee and then the specialist begins to perform. Basically all services are provided for full prepayment.
2. Is there a free consultation?
No, all specialist consultations in our company are provided on a paid basis in accordance with the tariffs. Our specialists have studied and practiced for many years to gain their knowledge and experience, in this regard, we consider it fair to indicate a fee for a consultation in which the specialist to share their experience and knowledge.
3. How to appoint and conduct a consultation?
The consultation can be conducted offline (in the office) or online (Call / Viber / WhatsApp / Skype / Zoom / Google meets, etc.). Appointment of the date and time is in communication with a specialist. Payment can be made: in the office, by bank card, PayPal, USDT.
4. At what time can I see a specialist?
We ask you to do this during business hours (Mon-Fri 9-18). During non-working hours, weekends and holidays, we ask you to address only emergency issues that do not tolerate delays until working hours (detention, accidents, searches, etc).
5. Can I ask a specialist legal questions in Viber / Telegram / WhatsApp chat?
No, all issues that require a legal view, conclusions, analysis, clarification of the legal framework are discussed with a specialist only in the format of legal advice (online or offline). Chats are created to capture circumstances and facts. Why so? Because sometimes even a technical issue with an incorrect legal assessment, with the wrong reaction, with a “narrow” perception can lead to significant negative consequences. We treat every issue / situation responsibly, so we study everything in detail and give a comprehensive, proper assessment at the consultation. We consider the answer “in a nutshell” to be the wrong format and we recommend avoiding it.
6. I turned to a specialist (chat, email), but I was not promptly answered why?
We ask you to understand that in order to answer a simple technical question, a specialist needs to postpone the current lesson, remember the aspects of the case being asked, think about the possible legal consequences and only then give an answer. We do our best to answer questions quickly, but this is often hindered by circumstances: participation in court hearings, searches, registration of road accidents and other urgent measures.
7. How soon will the draft document be ready?
Basically, all draft documents are drawn up in order. This process is also influenced by the overall workload of the specialist and the complexity of the draft document. Typically, this process takes 4-7 working days from the time the fee is paid, all data, information and more are provided to the specialist. If you need expedited compilation, please declare it, use the service “Express preparation of documents” and pay an additional fee for this service.
8. I was sent a draft document (claim, recall, etc.), what to do next?
We ask you to read the draft document carefully and check it. If you find minor inaccuracies to save time, we recommend that you correct them yourself. In case of significant remarks, objections, we ask you to draw up a protocol of remarks / objections, in which you set out in detail all the remarks and objections, then send this document to a specialist. If there are no comments, we recommend that you take the step of using the document.
9. Can a specialist sign and submit the document for me?
Basically, all documents that are prepared on behalf of clients are signed and submitted by clients on their own. We have a service for the formation of packages of documents and their submission. In urgent cases, an authorized specialist may sign and submit a document on behalf of the client upon agreement of the text with the client, except for those documents, the signing of which, by virtue of the Law or by virtue of our corporate rules, is exclusively a personal signature of the client. The documents that are basically signed exclusively by the client include: complaints against a judge, a prosecutor, an investigator, a statement of a criminal offense, a statement of claim, a response, a statement of refusal of a claim, a settlement agreement, an appeal and cassation complaints, responses to an appeal and a cassation complaint, etc.
10. Can I charge the opponent the cost of legal services?
Yes, there is such a possibility. To do this, it is necessary to declare such a desire before starting work, as it requires more work on the part of the specialist (preparation of invoices, acts, inclusion in procedural documents, etc.). Basically, this option adds + 20% to the cost of legal services. Payment in this case is made only to the account of the law firm. There are no guarantees of recovery of these costs or recovery in full, but the probability is almost high.
11. If I have paid a lawyer’s fee for a court hearing, do I need to be in person?
There are situations when personal participation is mandatory, for example, the court has decided on the mandatory appearance of a person at a court hearing or it is necessary to interrogate a party as a witness. In most cases, attendance is optional and the issue of personal participation is only in the plane of your desire, for example, some people want to go to court because of the desire to control their case and the work of a lawyer in person, or simply because of interest to see how the process goes.
12. How do I find the address, email of the court / police station, etc?
Each court has a page on the Internet where you can find basic information, for example: https://fr.hr.court.gov.ua/sud2033. Similarly, most other bodies are represented on the Internet today.
13. Where can I find out about my case in court?
This information is presented on the following resources: https://court.gov.ua/fair and https://reyestr.court.gov.ua.
14. Is it necessary to pay the fee for the participation of a lawyer in a court hearing (other procedural action) if it has not started?
Basically, if the information about the postponement/cancellation became known at least one day before the day when the corresponding court session (procedural action) is to be held, the fee is not paid. In other cases, the fee is paid in full. Why so? Because the actions of a specialist begin with the preparation process, no one wants to work with a specialist who does not remember what is still being discussed in the case and keeping information on each case in detail is a physiologically impossible process. Also, the specialist reserves his time for holding the corresponding court session (procedural action) and cannot assign other cases for that time.
15. How do I certify documents for filing a lawsuit?
Copies of documents, the originals of which you have, must be certified. To do this, write on each page copies of such documents “According to the original”, your name and initials, date of certification and your signature.
16. What is the e-court system and how to register?
The e-court allows participants in court proceedings to submit documents to the court in electronic form, as well as to send such participants in procedural documents in electronic form in parallel with documents in paper form in accordance with procedural law. You can register at the link: https://id.court.gov.ua.
17. Can I appeal against documents (decision on violation of traffic rules, decision of the state executor, etc.), submit procedural documents, evidence, etc., when time allows and opportunity?
No, usually any action has a clearly defined procedural term, the omission of which usually leads to the loss of the relevant right.
18. I filed a lawsuit, but I myself do not want to participate in the process and do not want to pay for the services of a lawyer, will the court consider the case itself?
We categorically do not recommend leaving your litigation unattended and letting it drift. However, if this happened, we recommend that you at least draw up a petition for consideration of the case in the absence of the plaintiff. The court may refuse to satisfy this petition and leave the claim without consideration in the event of the plaintiff’s failure to appear (as a rule, two failures to appear at the court session).
19. Called from the court and said that the case was postponed, so you do not need to go?
Unfortunately, today in the courts violation of procedural deadlines is a very common phenomenon. Therefore, if it is in your best interest to assert your rights to a trial within a reasonable time, we recommend that you appear in court each time and demonstrate this, otherwise the practice of adjournment may develop to a significant extent.
20. How do I submit documents officially?
There are three ways. The first is sending documents by mail. It is recommended to use only Ukrposhta and send by registered mail by courier with a notice of delivery and a certificate of description. The second is the submission directly to the body (authorized person). In this case, you should have another copy of the document, which should be submitted with attachments (if any), which after receipt will be marked with acceptance with the date and usually the signature of the person and the seal. The third way is to use electronic filing if it is provided, for example, through the e-Court system.
20.1. Filing a claim
The statement of claim together with all appendices (listed in the “Appendices”, if the appendices are not specifically listed, but simply indicated on __ sheets, please write the final number of sheets) in the number of copies corresponding to the number of parties (at least one for the court, the second for the plaintiff , and the third you keep to yourself (if there are two defendants, the third person to each participant on one set). Sign and affix each copy «with the original», your name and initials, date of certification and your signature. Do not forget to pay the court fee, it will be paid both for filing a lawsuit and for a statement of claim if it is filed. print the receipts we sent you and pay with them at the bank branch. on receipts. Photograph the originals of the receipts and attach the originals to the claim and security statement. Print the statement of claim in two copies (one for the court, the other for you), sign, attach copies of documents and the original receipt of payment of the court fee and submit with the claim. After that, submit the required number of copies of the statement of claim together with the appendices and the statement on securing the claim with the appendices (if any) to the court. If you submit by mail (necessarily only by Ukrposhta!), Send a valuable letter with a description of the attachment, a notice of delivery and, we recommend, by courier delivery. Save the receipt and consignment note. If you are going to apply directly to the Kharkiv court office, bring your copy of the statement of claim with you, so that the office can put a mark on it stating that your documents have been accepted. After filing a lawsuit, please send a photo of the receipts from the Ukrainian Post Office or a photo of the claim page marked with the office in this chat.
20.2. Submission of review
Print the review together with all the appendices (listed in the “Appendices”, if the appendices are not specifically listed, but simply indicated on the sheets, please write the final number of sheets) in the number of copies corresponding to the number of parties (at least one for the court, the other for the plaintiff, and keep the third one for yourself (if there are two plaintiffs, the third party has one set for each participant.) Sign them all and date them. Copies of documents must be certified. To do this, write “According to the original” The sets are sent / handed over to the list to all other participants in the process before the set is submitted to the court.
If you send by Ukrposhta, send a valuable letter with a statement of description, notice of delivery and courier delivery of one copy of the response and copies of documents attached to them to all parties to the case. Then make copies of the acts of description, receipts and invoices that will be given to you at the post office, attach them to the copy of the recall for the court and submit to the court in a convenient way (either by mail according to the above algorithm or through the court office). If you are submitting a response with attachments through the court office, take your copy so that the court office can mark your acceptance of the documents. After submitting the documents – please send a photo of the documents from the post office or recall page with a mark from the court office.
20.3. Submission of evidence
If any evidence is presented in court, regardless of whether it is filed separately or together with the revocation, by another document – in the vast majority of cases the Procedural Law requires that such evidence be sent / provided to other participants before trial.
21. How could I get an electronic key?
22. How could I sign documents online by webportal DIA?
Our principles of work
- The final decision is always made by the client. A lawyer can only advise and recommend to the client, share with the client his experience and knowledge, but the final decision on what action to take is made exclusively by the client.
- We never take original documents. If the circumstances are such that any document in the original was forced to be received – we take all measures to immediately pass it to the person which document was intended.
- We never guarantee a positive result for the Client. We guarantee that we will make every effort, skills, knowledge and experience to achieve the best result for the Client in the execution of the order.
Recommendations for clients
- When applying to the court, defense in court, other bodies – to provide the specialist with full information about the merits of the case, indicate all possible evidence, all details, all possible witnesses and more.
- Consult a specialist for legal advice when taking any action that may have legal consequences prior to its conduct / occurrence.
- Check the delivery of correspondence to the registration address, as well as to the one specified by you (for example, when drawing up the protocol).
- Arrive in advance, at least 10-15 minutes before the beginning of any procedural action (court hearing, interrogation, etc.), as the passage of the record, search for an office, etc. can take an unforeseen hour.
- Send official correspondence by Ukrposhta, registered letter with notice and act of description, courier delivery.
- Monitor the status of your case (in court, police, prosecutors and others).
- Register in the “Electronic Court” system (https://id.court.gov.ua).
- Sign documents only with a blue pen.
- Never leave the implementation of any legal action with a deadline for the last / penultimate day.