Complete “field” guide: treatment, documents, boards, payments, and statuses
This material is written for the moment when you are exhausted, in pain, or in rehabilitation — but still forced to “deal with paperwork” so that treatment, leave, lawful status, and money do not get stalled by bureaucracy. There is no fluff here: only sequential actions, document lists, key timelines, and common mistakes.
(Procedure for document exchange during a special period: zakon.rada.gov.ua)
How to use this guide when you’re exhausted
Three truths that determine the outcome
Truth #1: A medical fact by itself does not guarantee social payments and correct decisions. The system operates through an evidentiary chain: what happened, where, when, and under what conditions — plus the exact wording of the causal link. That wording then “drives” VLK, EKOPFO, and major payments.
(VLK / military medical examination regulation: zakon.rada.gov.ua)
Truth #2: If your unit did not officially receive information about where you are being treated, internal documents may reflect you as “absent” — and then you’ll spend your strength fighting paperwork consequences instead of recovering. You need a traceable trail: a notification + proof that it was received.
(Mechanism for document exchange between hospitals, units, and TCC: zakon.rada.gov.ua)
Truth #3: In many cases you should not be a “courier of originals.” During the special period there is an official procedure that allows electronic exchange of medical and related documents between medical facilities, military units, and the TCC. When you are told “bring the original or we won’t accept it,” that is often not a legal rule but inertia and irresponsibility.
(Special-period exchange procedure: zakon.rada.gov.ua)
First-day checklist
- Document the medical contact: the exam, diagnosis/suspected diagnosis, recommendations, and restrictions must be entered into medical records. If you can, take photos of key pages/discharge notes.
- Notify your commander / the duty channel where exactly you are being treated and why. Keep proof (screenshot, call log, copy of a report with an intake mark).
- Check “Form 100” if there was a combat injury and evacuation: full name, unit, date/place, description of injury. A mistake here can cost you months later.
- Start pushing for the “certificate of circumstances” as early as possible—do not wait “until you feel better.” It is needed for VLK, EKOPFO, and payments.
- At discharge, take the full document package (epicrisis/extract, tests, specialist conclusions). Missing paperwork is the #1 reason procedures get stuck.
These steps match the legal logic: VLK determines fitness/leave/discharge and the causal link, EKOPFO determines disability/percentage loss of working capacity and rehabilitation needs, and payments are implemented through documents and orders.
(VLK: zakon.rada.gov.ua)
Urgent steps after injury/blast injury/illness
If it’s an injury/illness without combat evacuation
The most common mistake is “we agreed verbally.” Later the legal basis disappears: command “has nothing to formalize,” finance “has nothing to pay for,” boards “have nothing to conclude from.” Your priority is to create an official record.
(Social protection guarantees for servicemembers: zakon.rada.gov.ua)
- Examination and documentation. Ensure your complaints/injury, preliminary diagnosis, recommendations, and restrictions are documented.
- Official referral. If your condition requires treatment/exams, insist on a referral, not “go wherever you can.”
(VLK procedural framework: zakon.rada.gov.ua) - If the commander ignores medical restrictions, move the issue into writing: a report + proof of receipt/registration.
If it’s a combat injury and you were evacuated
For a combat injury, Form 100 is a key starting document (evacuation/primary medical record). It often becomes the backbone for confirming the combat nature of the injury and protecting you from allegations of “unlawful absence” while you are being treated.
(Wartime payment rules: zakon.rada.gov.ua)
Check for critical errors:
- Full name / identification (spelling errors later “break” document matching).
- Unit (wrong unit = long delays for certificates and orders).
- Date/time/place and context (affects the causal link).
- Description of the nature of the injury (avoid “unknown circumstances” unless it’s truly justified).
How to protect yourself from “SZCh” in the paperwork
Do not rely on “they must know.” Only a provable trail protects you. Ideally, you have several parallel tracks:
- your unit receives your documents via the official electronic exchange mechanism;
(Exchange procedure: zakon.rada.gov.ua) - you submitted a report/notification and have proof it was received;
- if needed, you documented your location/treatment through the TCC (when required for records).
If you have no proof at all, you make your legal safety dependent on someone else’s discipline. That is a risk you can reduce with one report and one proof of receipt.
Treatment and communication with your unit
Military or civilian inpatient hospital
In a hospital there are two “parallel realities”: medical and recordkeeping/legal. The second often breaks due to weak document flow. That is why, during the special period, a mechanism is закреплено to exchange documents between a medical facility, a military unit, and the TCC.
(Exchange procedure: zakon.rada.gov.ua)
- Tell the medical facility that you are a servicemember and provide your unit’s contact (duty officer/office/commander).
- Notify your commander of the treatment location and ask them to record your treatment status in the unit’s documents.
- Ask that key documents be sent through official channels (discharge summary, VLK package, confirmation of treatment).
(Exchange procedure: zakon.rada.gov.ua)
Private clinic
Private treatment is possible, but the biggest trap is not the medicine—it’s proving that you are being treated lawfully and that the unit acknowledged it.
- Obtain written approval (or other formalized permission) via command.
- Get official confirmation from the clinic about the treatment plan and payment terms.
- Keep discharge notes, invoices, and receipts—later this can prove the scope of treatment and grounds for boards.
The state’s guarantees for servicemembers exist, but they are implemented through procedures and documents.
(Servicemembers’ social protection: zakon.rada.gov.ua)
Treatment at home
“Treatment at home” works only when it is backed by a medical conclusion and formalized through your unit.
- Obtain a doctor’s conclusion (that treatment/rehabilitation can be conducted at home).
- Submit a report requesting permission for home treatment, attaching the conclusion.
- Keep proof the report was received (intake mark/registration/mail).
Treatment abroad
Treatment abroad is a procedure, not “self-organization.” If you leave without an official route, you risk both your status of stay and future payments that depend on proper documentation.
(Exchange procedure and organizational logic: zakon.rada.gov.ua)
- Medical justification for the need for treatment abroad.
(EKOPFO procedural framework: zakon.rada.gov.ua) - Consent for personal data processing (including data transfer).
- Documenting the route and subsequent required steps (after returning, VLK may be required).
(VLK: zakon.rada.gov.ua)
Documents you must take when you are discharged
- Discharge summary (epicrisis/extract) with signatures and stamps (where applicable).
- Key examinations and specialist conclusions.
- Documents for VLK, if they were prepared (referral, certificates, conclusions).
- Form 100 (or confirmation it was issued) for a combat injury.
Electronic document exchange instead of “carrying originals”
During the special period, a dedicated mechanism allows medical facilities and designated bodies to exchange medical and related documents about servicemembers with military units and the TCC. The goal is to prevent the wounded person from becoming “logistics for the system.”
(Exchange procedure: zakon.rada.gov.ua)
If you are told “only the original, only in person,” ask them to show the legal rule that forbids official electronic exchange. Most often there is no such prohibition—it’s a habit.
(Exchange procedure: zakon.rada.gov.ua)
Critical documents that trigger boards and payments
Certificate of circumstances: what it is and why it’s decisive
The certificate of circumstances of injury/trauma/blast injury/mutilation is a document that often determines whether you receive the correct causal link and whether procedures “go through” without being blocked. It typically:
- reinforces the VLK decision on the causal link;
(VLK: zakon.rada.gov.ua) - is used as an input for assessing disability / percentage loss of working capacity;
(EKOPFO: zakon.rada.gov.ua) - matters for payments because it contains/confirms facts that can affect entitlement to a lump-sum payment (e.g., offense/intoxication/intentional self-harm).
(Social protection law: zakon.rada.gov.ua)
Delaying this certificate means voluntarily delaying your payments and decisions.
How to obtain the certificate of circumstances: step-by-step
- Trigger logging of the event in the unit: the event must be reflected in internal documents (reports/logs/memos) so your injury doesn’t “disappear” as an abstract medical fact.
- Submit a report demanding issuance of the certificate of circumstances.
- Attach a written explanation (when, where, under what conditions, what task you were executing). If there are witnesses, attach their explanations.
- Deliver it in a provable way. If you cannot submit personally, send by registered/insured mail with an inventory of enclosures and keep receipts.
In parallel, use official electronic exchange options (when a medical facility can transmit documents to the unit/TCC without your involvement).
(Exchange procedure: zakon.rada.gov.ua)
What to do if the unit delays or refuses
Do not waste months “persuading.” Move the issue into control mechanisms:
- keep proof of submission (intake mark/registration/postal receipt);
- write up the chain of command and to designated complaint channels;
- if administrative channels fail, consider judicial protection against unlawful inaction and procedural violations (a court can require lawful action even if it is not “a medical board”).
(VLK procedural regulation as a baseline: zakon.rada.gov.ua)
Document map: what, where, when, and why
| Document | Where to obtain | When needed | What it unlocks |
|---|---|---|---|
| Form 100 (primary/evacuation medical card) | Combat medicine chain / treating facility | Immediately (check as soon as possible) | Proof of a combat medical episode; protection of lawful status while on treatment; baseline for causal link |
| Certificate of circumstances | Military unit (command/medical service per procedure) | As early as possible | VLK causal link; bases for statuses/payments; minimizes denial risk due to “incorrect circumstances” |
| Discharge summary (epicrisis/extract) | Medical facility | At discharge | Medical evidentiary base for VLK/EKOPFO and subsequent treatment/rehabilitation |
| VLK documents (certificates/certificate of illness/extract from minutes) | VLK | When determining fitness/leave/discharge | Leave, treatment extension, discharge, causal-link wording, “severe injury” designation |
| Extract from EKOPFO decision | Expert teams for assessing daily functioning | For disability / percentage loss of working capacity | Lump-sum assistance, pension/social payments, rehabilitation measures |
The point is simple: documents are “keys” to procedures, and procedure is what turns a right into a real outcome.
(Social protection law: zakon.rada.gov.ua)
VLK: referral, decisions, leave, discharge, appeal
When VLK is required
VLK effectively resolves three issues:
- causal link of the condition with service / defense of the state;
(VLK: zakon.rada.gov.ua) - fitness for service and restrictions;
(VLK: zakon.rada.gov.ua) - post-treatment needs (leave/extension/rehabilitation/prosthetics/support).
(VLK: zakon.rada.gov.ua)
Who refers you to VLK and how to get a referral
The referral is formed depending on the situation (unit / medical facility / TCC), but the rule is one: when there are grounds, VLK is not a “service by choice.” If your referral is blocked, it is a rights-and-procedure issue resolved in writing.
(VLK procedures: zakon.rada.gov.ua)
- report requesting referral to VLK + proof of receipt;
- in parallel, ask the medical facility / TCC to transmit the document package via official electronic exchange;
(Exchange procedure: zakon.rada.gov.ua) - complaints/hotlines as a control tool;
- if needed, judicial protection against unlawful inaction.
What documents to bring
- Referral to VLK.
- Medical documents (discharge notes, test results, specialist conclusions).
- Identity and military record documents.
- Certificate of circumstances or another document confirming the circumstances (depending on your case).
VLK operates within the approved regulation on military medical examination—this is your procedural “road map.”
(VLK regulation: zakon.rada.gov.ua)
Causal link: wording that changes your rights
The causal link is a legal switch: it determines which payments and statuses actually apply.
(VLK: zakon.rada.gov.ua)
- Related to the defense of the Motherland — the strongest formula for combat injuries.
- Related to performance of military service duties — also provides a high level of protection.
- Related to military service (in general) — often a weaker category for some payments “by percentage” without disability; here it is especially important to prove the factual circumstances.
- Disease is related / not related to service — depends on evidence and medical logic.
This is not about “asking.” It is about an evidentiary package that leaves the board no room for incorrect wording.
Fitness: what each conclusion option means
“Fit/unfit” is a set of decisions with different consequences. When you understand the consequences, you steer the procedure instead of drifting.
(VLK: zakon.rada.gov.ua)
- Fit → return to the unit + document the return + control documents.
- Fit with restrictions / unfit for certain specialties → transfer/appointment to a compatible position.
- Temporarily unfit with re-examination → leave / reserve status for a term + re-examination via TCC per procedure.
- Unfit with removal from military registration → separate discharge procedure and document package.
Medical leave and extensions
Medical leave is formalized by a VLK decision, and its practical implementation often depends on document flow “medical facility ↔ unit ↔ TCC.” Official electronic exchange is provided so the wounded person doesn’t travel “for a stamp.”
(Exchange procedure: zakon.rada.gov.ua)
- leave/extension duration depends on the VLK decision;
(VLK: zakon.rada.gov.ua) - continuous long-term treatment has limits, after which the issue shifts to fitness/discharge;
(VLK: zakon.rada.gov.ua) - if leave is expiring but there is no repeat VLK/referral, act in writing and via document exchange.
(Exchange procedure: zakon.rada.gov.ua)
Long-term treatment and VLK if you are abroad
For the system, it matters that “treatment abroad” is not just a fact but an officially confirmed route with proper documents (including translation if needed). Under these conditions, remote/document-based mechanisms may be possible within the procedures.
(VLK procedural requirements: zakon.rada.gov.ua)
Discharge for health reasons and discharge due to disability
- Discharge via a VLK decision (unfit, with re-examination, or with removal from registration) is processed through established procedures and document flow with the TCC.
(Service/social protection legal framework: zakon.rada.gov.ua) - Discharge due to disability is a different track, based on a disability decision (EKOPFO) and may have its own options for continued service if there are grounds.
(Social protection law: zakon.rada.gov.ua)
How to appeal a VLK decision
Classic sequence: first a higher VLK, then court. In the complaint, stick to evidence: what was not considered, what documents were ignored, why the causal link/fitness was determined incorrectly, and what procedural rules were violated.
(VLK regulation: zakon.rada.gov.ua)
EKOPFO and disability: assessment, timelines, appeals
MSEC replaced: what changed and which documents remain valid
Ukraine moved from MSEC to a system of expert teams (EKOPFO) as part of the government reform of daily-functioning assessment.
(EKOPFO regulatory framework: zakon.rada.gov.ua)
Important date: MSEC decisions and documents issued through the end of 2024 remain valid as a basis for payments and services, and previously issued individual rehabilitation programs remain valid if they do not require changes.
(EKOPFO transition provisions: zakon.rada.gov.ua)
What EKOPFO determines for a servicemember
- disability group (I/II/III);
- percentage loss of working capacity;
- need for rehabilitation measures (including technical means of rehabilitation, prostheses/orthoses);
(Technical rehabilitation means / high-function prosthetics: zakon.rada.gov.ua) - recommendations for an individual rehabilitation program;
- medical indications for the need for adapted transport (where applicable).
An EKOPFO decision is the document that effectively “unlocks” a significant part of compensation and social payments.
(EKOPFO: zakon.rada.gov.ua)
Documents for EKOPFO
A safe baseline set usually includes: identity documents, taxpayer ID number (RNOCPP), military registration documents, VLK materials (causal link/decision), and complete medical documentation (discharge notes, tests, consultations).
(EKOPFO procedure: zakon.rada.gov.ua)
How to get a referral
Critical nuance: a military unit cannot “directly” refer you to EKOPFO. The referral is issued by a doctor as part of the medical procedure.
(EKOPFO routing: zakon.rada.gov.ua)
- In an inpatient hospital: the treating doctor issues the referral.
- After discharge: the process may be initiated by your family doctor (per procedure).
- If you are in the unit: you start the route by submitting a report requesting medical examination/referral to a doctor/board.
How the assessment works
- an administrator checks completeness of documents and puts the case into processing;
- you receive a notice about format/time/place;
- the expert team assesses the documents and functioning; if needed, they can order additional examinations;
- an electronic decision is issued (which can be obtained as an extract).
You (or your representative) may perform audio/video recording during the review to protect your rights in case of an appeal.
(EKOPFO procedure: zakon.rada.gov.ua)
Review formats and timelines
- in person (you arrive at the facility);
- document-only (when the evidence package is sufficient);
- remote (under conditions defined by the procedure);
- on-site (at your place of treatment/stay if you cannot arrive).
Procedural timelines are tied to the moment the case is accepted for review and are defined by the regulatory framework.
(EKOPFO: zakon.rada.gov.ua)
How to appeal an EKOPFO decision
- Submission deadline: up to 40 calendar days from the moment the extract from the decision is received/sent (as applicable in the procedure).
- If the deadline is missed for valid reasons, request reinstatement and attach proof.
- Review deadline for the complaint: up to 30 calendar days from the moment the complaint is received.
These timelines are part of the procedural framework of the assessment system.
(Guidance on EKOPFO appeals and the 40-day deadline: mva.gov.ua)
Where to find official EKOPFO contacts
Official lists of expert teams and organizational explanations are published by the Ministry of Health of Ukraine.
(Official page: moz.gov.ua)
Money and statuses: payments, UBD, “disability as a result of war”
Overview: what payments exist and what triggers them
- cash allowance as part of military service;
- additional reward during wartime (including the “up to UAH 100,000” logic), implemented through the commander’s orders;
(Wartime payments: zakon.rada.gov.ua) - lump-sum financial assistance in case of disability or percentage loss of working capacity;
(Social protection law: zakon.rada.gov.ua) - annual allowances and discharge-related compensations (leave, clothing allowance, etc.).
(Social protection law: zakon.rada.gov.ua)
Key idea: without an order and properly оформлені documents, a payment often doesn’t get triggered even if you have the right.
(Wartime payments: zakon.rada.gov.ua)
Additional reward up to UAH 100,000: conditions and calculation
The additional reward during wartime (including the “up to UAH 100,000” level) is established by a government decision and is paid via commanders’ orders.
(Payment resolution: zakon.rada.gov.ua)
- UAH 100,000 is usually the monthly maximum for certain conditions/periods;
- a per-day logic is often used: monthly amount / number of days in the month (the daily equivalent changes by month);
- for some scenarios, VLK confirmation of status/nature of the injury becomes key (including “severe injury”).
If the payment was not credited or was stopped:
- submit a report requesting inclusion in the commander’s payment order;
- attach the certificate of circumstances + relevant VLK documents;
- escalate through financial channels and oversight mechanisms;
- if needed, seek legal protection against unlawful inaction/non-payment.
Lump-sum financial assistance: entitlement, multiples, documents
Lump-sum assistance is based on the law on servicemembers’ social protection and is tied to:
- disability group (based on an EKOPFO decision/extract), or
- percentage loss of working capacity (where payment is allowed without establishing disability).
The causal link matters: if the injury is classified as related only to “general military service,” the payment corridor can be narrower (especially for “percentage-only without disability” cases).
(Social protection law: zakon.rada.gov.ua)
Amounts are tied to the subsistence minimum for able-bodied persons as of January 1 of the relevant year. For 2025, the subsistence minimum for able-bodied persons is UAH 3028.
(State Budget 2025 / subsistence minimum: zakon.rada.gov.ua)
| Basis | Multiple | Example amount for 2025 (SM=UAH 3028) | Explanation |
|---|---|---|---|
| % loss of working capacity without disability | % × (fixed multiple of SM) | Example: 25% × 70 × 3028 = 52,990 UAH | Requires an EKOPFO decision on % and meeting conditions based on causal link |
| Disability related to defense of the state / performance of duties | Group I: 400×; II: 300×; III: 250× | I: 1,211,200 UAH; II: 908,400 UAH; III: 757,000 UAH | Multiples per the law; amount changes with SM |
| Disability related only to general military service | Group I: 120×; II: 90×; III: 70× | I: 363,360 UAH; II: 272,520 UAH; III: 211,960 UAH | Lower-protection category: evidentiary base is especially important here |
Typical reasons for denial of lump-sum assistance are connected to established circumstances of offenses, intoxication, intentional self-harm, or submission of false data. That is why the certificate of circumstances and correct causal link are not “formalities” but the key to entitlement.
(Social protection law: zakon.rada.gov.ua)
Annual allowances: “material” and “for recovery”
Annual payments in the military environment often “work” only after a report is filed. If a person stays silent, the system often pretends there are no grounds. Therefore: report → registration → control inclusion in the order/payroll.
(MoD normative base / explanations: mod.gov.ua)
Payments upon discharge
Upon discharge, typical issues include: compensation for unused leave, compensation for additional leave (for UBD), other one-time payments by service category, compensation for clothing allowance, and unpaid annual allowances (if you had grounds). Implementation depends on orders, correct discharge documents, and your reports.
(Social protection law: zakon.rada.gov.ua)
If you were placed “at the commander’s disposal”
The “at the commander’s disposal” status changes the structure of cash allowance after a certain time threshold, but it does not by itself “cancel” rights related to treatment and properly documented grounds. The key is documentary fixation and control of orders.
(MoD explanations / normative base: mod.gov.ua)
UBD status: who qualifies and how to obtain it
The status of combat participant (UBD) is regulated by the law on veteran status and by the procedure for granting/revoking the status. The key evidentiary basis is a document confirming direct participation in the relevant measures/tasks.
(Veterans law: zakon.rada.gov.ua)
- through the commander (typically during service);
- personally (often after discharge);
- through a representative (with proper power of attorney/authority);
- through the TCC at the place of registration (common for those discharged).
If denied, the decision can be appealed; in some scenarios a court establishing the fact of participation can become the basis for further steps.
(UBD procedure: zakon.rada.gov.ua)
Status “person with a disability as a result of war”
This status is determined by a government procedure. It is tied to the fact of disability and the circumstances of its occurrence related to defense of the state (and other defined conditions).
(Granting procedure: zakon.rada.gov.ua)
- VLK documents (causal link) + EKOPFO decision (disability/percentage);
- certificate of circumstances (or other proper materials);
- application to the social protection authority per procedure.
(Procedure: zakon.rada.gov.ua)
Practical detail: after obtaining “disability as a result of war,” the UBD ID card may be withdrawn / retained by the social protection authority. Keep copies in your personal archive.
Restoring documents and access
- Military ID / service documents: report to commander → procedure for establishing/issuing → package to the TCC for restoration.
- UBD ID card: restoration depends on existing decisions/extracts; in case of theft, you need documentation of the incident and then procedural steps.
(Procedures for IDs/documents: zakon.rada.gov.ua) - Passport/ID: follow the relevant authority’s procedure after filing a loss report.
If your “financial phone number” (the number linked to a bank) is at risk, do not delay: block banking instruments and restore access via official channels. Do not share PIN/CVV/CVC with anyone.
(General legal safeguards within the social protection system: zakon.rada.gov.ua)
Prosthetics/technical rehabilitation means are regulated by government procedures; for navigation there are often advisory hotlines (for example, “Protez Hub / Протез Хаб”).
(Technical rehabilitation means / prosthetics: zakon.rada.gov.ua)
Templates and contacts
Copy-and-paste document templates
Below are ready-to-copy templates. Replace the bracketed fields. They are built to leave a legally provable trail: who requests, what is requested, on what basis, and what documents are attached.
Template: report requesting referral to a medical facility
To: Immediate commander (through chain of command) From: [Rank], [Full Name], [Position], [Military Unit], [Personal number/identifier — if applicable] REPORT I request an official referral to [facility name / “a health care facility”] for medical examination and treatment. I have: [brief description of symptoms/injury], which prevents proper performance of my service duties. I request: 1) Issue an official referral. 2) Register this request and reflect the medical need in the unit’s documents. Attachments (if available): - [Medical certificate/extract] - [Test results] - [Other supporting documents] Date: [dd.mm.yyyy] Signature: ___________
Template: report requesting issuance of a certificate of circumstances
To: Commander of the military unit From: [Rank], [Full Name], [Military Unit], [Position] REPORT I request issuance of a certificate of the circumstances of my injury/trauma/blast injury/mutilation, which occurred on [date] in [place], during [context of task/operation], for passing boards and arranging social guarantees/payments. I request that the certificate reflect: - the fact that the injury was received during [defense of the Motherland / performance of military service duties / other lawful context]; - the absence/presence of factors that may affect entitlement to payments (intoxication, offense, intentional self-harm) — based on official findings. Attachments: - Explanation of circumstances - [Witness explanations — if available] - [Copy of Form 100 / discharge summary / other] Date: [dd.mm.yyyy] Signature: ___________
Template: explanation of circumstances
EXPLANATION I, [Full Name, rank, military unit], report the circumstances of receiving the injury/trauma on [date/time]: 1) Location: [coordinates/settlement/position]. 2) Situation and task: [what task was being performed]. 3) What happened: [brief factual description, without evaluations]. 4) Urgent medical actions: [first aid/evacuation/hospital]. 5) Witnesses (if any): [Full Name, contacts, unit]. I confirm the truthfulness of the above to the best of my knowledge. Date: [dd.mm.yyyy] Signature: ___________
Template: report requesting referral to VLK after treatment
To: Commander of the military unit From: [Rank], [Full Name], [Military Unit], [Position] REPORT I report that I underwent inpatient/outpatient treatment at [facility name] from [date] to [date]. I request referral to VLK to determine: - the causal link of my condition with service/defense of the state; - fitness for military service and/or restrictions; - post-treatment needs (leave, rehabilitation, prosthetics, etc.). Attachments: - Discharge summary (epicrisis/extract) - Medical documentation - Certificate of circumstances (or proof of requesting it) Date: [dd.mm.yyyy] Signature: ___________
Template: complaint to a higher VLK
To: Higher VLK [name] From: [Full Name], [rank], [unit], [contacts] COMPLAINT I request review of the VLK decision dated [date], adopted by [VLK name], regarding [fitness/causal link/needs]. Grounds: - [Procedural violations: documents not considered, lack of justification, evidence not reviewed] - [Ignored medical data: list key documents] - [Incorrect classification of causal link in view of the certificate of circumstances and task context] I request: 1) Conduct a review and cancel/change the decision. 2) If necessary, appoint a control or repeat examination. Attachments: - Copy of the appealed decision - Medical documentation - Certificate of circumstances / verification materials - Other evidence Date: [dd.mm.yyyy] Signature: ___________
Template: report requesting inclusion in the order for payment of the additional reward
To: Commander of the military unit From: [Rank], [Full Name], [Military Unit] REPORT I request that I be included in the commander’s order for payment of the additional wartime reward for the period from [date] to [date] due to injury/treatment and the available grounds. Attachments: - Copy of the certificate of circumstances - VLK documents (if available/required) - Confirmation of treatment / discharge summary Date: [dd.mm.yyyy] Signature: ___________
Template: application/package for lump-sum financial assistance
APPLICATION I request assignment and payment of lump-sum financial assistance in connection with: - disability [Group I/II/III], confirmed by an extract from the EKOPFO decision dated [date], and/or - percentage loss of working capacity [__%], confirmed by an extract from the EKOPFO decision dated [date]. Attachments: - Certified extract from the EKOPFO decision - VLK document(s) on causal link - Certificate of circumstances / other proper materials (if needed) - Identity documents and taxpayer ID (RNOCPP) - Bank details for payment Date: [dd.mm.yyyy] Signature: ___________
Template: report requesting a certificate (confirmation) of participation for UBD
To: Commander of the military unit / authorized body From: [Rank], [Full Name], [Military Unit] REPORT I request issuance of a certificate confirming my direct participation in measures to defend the state / performance of combat tasks for the period [dates] in [areas/operation context], to obtain UBD status. Date: [dd.mm.yyyy] Signature: ___________
Template: report requesting discharge due to disability
To: Commander of the military unit From: [Rank], [Full Name], [Military Unit] REPORT I request discharge from military service due to established disability: [Group I/II/III], confirmed by [extract from the EKOPFO decision / other proper document] dated [date]. Attachments: - Certified documents confirming disability - Identity documents - Other documents as required by unit procedure Date: [dd.mm.yyyy] Signature: ___________
Hotlines and useful contacts
Use hotlines as a control tool: record the date/time, the operator’s name (if provided), and a brief summary of the response. This helps show you acted in good faith and attempted to resolve the issue officially.
| Issue | Where to contact | Contact | When relevant |
|---|---|---|---|
| Treatment routing, VLK, social guarantees | Ministry of Defense of Ukraine (hotline) | 15-12 | When the unit blocks referrals/documents or ignores procedures |
| Coordination of medical support | Command of the Medical Forces of the Armed Forces of Ukraine | (044) 522 83 58 | When the treatment/board route “breaks” |
| EKOPFO procedures | Ministry of Health of Ukraine (info line) | 0 800 60 20 19 | When referral/queue is unclear or there are procedural violations |
| Veteran statuses and programs | Ministry of Veterans Affairs of Ukraine | (063) 227 14 27 | Navigating statuses and support |
| Escalation at the government level | Government Contact Center | 1545 | When you need an official registration of an appeal/complaint |
| Issues regarding POWs/deported/missing persons | National information support line | +38 (044) 287 81 65 | When the case is connected to missing/POW status |
The normative “axis” of this material: the special-period electronic document exchange procedure, VLK regulation, wartime payment rules, EKOPFO framework, and procedures for veterans/statuses.
(Official database: zakon.rada.gov.ua)
Advice on provable mailing of documents. If you are forced to send documents by mail, do it in a way that prevents the recipient from saying “we didn’t receive it”: registered/insured mail + inventory of enclosures + receipts (in practice, Ukrposhta is often used for this).
About addresses of military units. If you need to find legal details of a unit for provable mailing, in practice people sometimes use registration/analytics services (e.g., YouControl) to verify details. This is not a “source of law,” but a tool for checking data.
About your mobile number. If you lost your SIM/number, restoration depends on the operator’s rules (Kyivstar, Vodafone Ukraine, lifecell, etc.). If it is a “financial number,” act immediately because banks tie access to confirmations through the phone.
